Return and Refund Policy

At Dalakosa, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This return policy outlines the terms and conditions for returning products purchased through our website.

General Return Conditions

Eligibility: Items must be unused, unworn, and in their original packaging with all tags and labels attached.
Return Window: You have 15 days from the date of delivery to initiate a return.
Exclusions:

Return Process

Initiate Return: Contact our Customer Service team at care@dalakosa.com or call us at +91-98111-94902 to initiate the return process. You may also initiate a return through our website.
Prepare the Package: Place the item(s) in the original packaging, including all accessories, manuals, and documentation.
Shipping the Return: Our Customer Service team will provide you with a return shipping label and instructions on how to send the package back to us.

Domestic Returns (Within India)

Free Returns: We offer free return shipping for domestic orders.
Pickup Service: In most cases, we will arrange a pickup service for your return. Please ensure you are available for the pickup and respond to calls from our delivery partner.
Processing Time: Once we receive the returned item, we will inspect it and notify you of the status of your refund. This process typically takes 5-7 business days.

International Returns

Shipping Charges: Return shipping charges for international orders are the responsibility of the customer.
Customs and Duties: Any customs duties, taxes, or fees incurred during the return process are the responsibility of the customer.
Return Address: Our Customer Service team will provide you with the return address and instructions.

Refund Policy

Refund Method: Refunds will be processed to the original method of payment used at the time of purchase.
Processing Time: Once the returned item is received and inspected, we will process your refund. Please allow 7-10 business days for the refund to reflect in your account.
Shipping Charges: Original shipping charges are non-refundable.

Exchanges

Eligibility: Items must be unused, unworn, and in their original packaging with all tags attached.
Process: To exchange an item, please contact our Customer Service team at care@dalakosa.com or call us at +91-98111-94902. We will guide you through the exchange process.
Shipping: We will ship the replacement item once the original item is received and inspected.

Damaged or Defective Items

Notification: If you receive a damaged or defective item, please contact our Customer Service team within 48 hours of delivery.
Evidence: Provide photos or a video of the damaged or defective item to support your claim.
Resolution: We will offer a replacement or a full refund for damaged or defective items.

Important Notes

Return Approval: Dalakosa reserves the right to refuse returns that do not meet the conditions outlined in this policy.
Missing Items: If your return package is missing any items, we may deduct the cost of those items from your refund.
Non-Returnable Items: Personalized items, perfumes, candles, coins, utensils, and God idols are non-returnable unless defective.

For any questions or assistance with your return, please contact our Customer Service team at care@dalakosa.com or call us at +91-98111-94902 (Tu-Su 12 - 6 PM). We are here to help!

Cancellation Policy

Order Cancellation by Customer

Before Dispatch: Customers may cancel their order anytime before the order is dispatched. To cancel an order, please contact us immediately with your order details. If the order is canceled before dispatch, you will receive a full refund.
After Dispatch: Once an order has been dispatched, it cannot be canceled. It can only be returned as per the Return Policy after receipt of the order.

Order Cancellation by Dalakosa

Product Unavailability: If the ordered product is out of stock or unavailable, Dalakosa reserves the right to cancel the order. In such cases, you will be notified, and a full refund will be issued.
Suspected Fraud: Dalakosa may cancel an order if there is suspicion of fraud or unauthorized use of payment methods. Customers will be informed, and the order will be canceled without any charge.
This policy is designed to ensure clarity and fairness in our order process. Please review the details carefully before placing your order.

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